This FAQ covers the following topics:

• Issue with Huawei P10 and Chrome
• Download Microsoft Edge
• Enable Camera Permissions
• Reset Camera Permissions
• Save a 'Shortcut' to Trades Wallet 

Issue with Huawei P10 and Chrome

Wallet holders attempting to connect to the Trades Wallet Self Service application via a Huawei P10 mobile device may be presented with issues accessing the camera feed when using the recommended Chrome browser (see example below).

As such, we suggest using 'Microsoft Edge', in lieu of Google Chrome, as a means of accessing the Self Service Application from your mobile phone. 

Download Microsoft Edge

1. Download 'Microsoft Edge' from the Google Play Store.
   
   
2. Once the installation is complete, launch the application. 
   
   
3. Enter 'www.updatemywallet.com' into the URL bar.

Enable Camera Permissions during setup

1. When the site fully loads, you will be presented a dialog window requesting you grant access to the camera. Select the option to 'Allow'.

Reset Camera Permissions 

If you missed this step, or instead selected the option to block the camera access, you can reset it using the following steps:

1. Launch the 'Microsoft Edge' app.
   
   
2. Tap 'Settings' (3 dots lower right-hand corner).
   
   
3. Under the 'Advanced' section, select 'Site Permissions'.
   
   
4. Within 'Site Permissions' scroll to the 'Camera' and allow access. 

Save a shortcut to Trades Wallet 

When the site fully loads, you should be presented with a dialog window requesting to 'Add to Home Screen'. Select this option.

You should now see the Trades Wallet Self Service app icon located on your devices home page. 

If you fail to 'Add to Home Screen' upon the initial request, you can update this at any time by following the steps below:

1. Launch the 'Microsoft Edge' app.
   
   
2. Tap 'Settings' (3 dots lower right-hand corner).
   
   
3. Select the menu option to 'Add to Home Screen'.