This FAQ covers the following topics:

• What is a Profile Picture?
• Set a Profile Picture
• Reset a Profile Picture

What is a Profile Picture?

A Trades Wallet’s profile image is one of the most important means of authentication within Trades Wallet, used to confirm that the Wallet presented belongs to the Tradesperson in question.

A 'Profile Picture' can be established within Trades Wallet one of two ways: 

• Member submission via the Self Service application. For more information on the Self Service submission process, click here. 
  
  
• Manually via the Web Admin Portal. 

Set a 'Profile Picture' from the Web Admin Portal 

Administrators can update the Profile Picture for a Tradesperson whose Wallet is owned and managed by their own Union or organization directly from the Web Admin Portal. 

For more information on setting a Profile Picture, click here. 

Reset a 'Profile Picture' from the Web Admin Portal

Should you need to reset a Profile Picture for any reason, such that the image reverts to the default 'blank silhouette', necessitating the Wallet holder re-submit their profile picture and government ID via the Self Service application, this can be accomplished from within the 'Account Details' for the relevant Wallet.

Navigate to a Wallet

1. Enter the 'Name' or 'ID Number' of the member or employee you'd like to review into the search bar:
   
   
   
   
2. As you type, Trades Wallet will search within the system for Wallets that best match your query. 
   
   

Edit Wallet Details

1. Select the entry from the grid of results returned to view their details. By default, you will be on the 'Account' tab. 
   
   
   
   
2. Scroll down the Account Details page until you reach the subsection entitled: 'Profile Picture'. Select the (white) 'Clear Photo' button:
   
   
   
   
3. This will bring up an additional dialogue window where you will be required to enter a brief description pertaining to why the image is being 'reset':
   
   
   
   
4. When you have populated a description, select the (blue) 'Clear' button again:
   
   
   
   This will result in the existing 'Profile Picture' being purged from the system. The Profile Picture will revert back to the default 'blank silhouette':
   
   
   
   This will also result in the Wallet Holder being prompted to resubmit their Profile and government ID from within their Self Service app: