This document covers the following topics:
- Why 'Verify' my email address?
- Is a 'Verified Email Address' mandatory?
- How do I 'Verify' my email address?
- I can't access my email client from my mobile device
- I did not receive a 'Verification' email
- My Email client is not set to use 'Chrome'
- How do I set 'Chrome' as my default web browser (Android)
- Do I still need my 'QR Code'?
- How do I update the email address associated to my profile?
- I no longer have access to the Email Address associated to my profile
Why 'Verify' my email address?
Having a 'Verified' email address associated to your Trades Wallet profile provides you with additional security when 'Signing In' to the Self Service application and unlocks additional functionality for managing cards within your Wallet.
For more information on the benefits of a verified email address, click here.
Is a 'Verified Email Address' mandatory?
No, Trades Wallet does not require an email address to be associated to a Trades Wallet profile. However, having an email address does provide valuable functionality, including the ability to receive the 'Welcome Email' and any 'Card Status' notifications.
The benefits to verifying the address listed help to provide:
- Increased Security - Self Service App: With a 'Verified' Email Address established, you will be prompted to confirm your identity via Email during the 'Sign In' process. This verification will ensure that you, and only you, are able to view the contents of your Trades Wallet from the Self Service app.
- Additional Features - Self Service App: Having a 'Verified' Email Address will also enable you to have more control over the information you share with the Trades Wallet Community, including the ability to upload 'Private' cards to your Trades Wallet.
How do I 'Verify' my email address?
When setting up your Trades Wallet Self Service app for the first time, you will be prompted to add and/or verify your email address as part of the 'Get Started' process.
Alternatively, you can add, modify and verify your email address at any time directly from the 'Settings' tab of the Trades Wallet Self Service app.
For more information on how to 'verify' your email address, click here.
I can't access my email from my mobile device
In order to 'Verify' the email address associated to your Trades Wallet profile will require you to have access to your email client on the same mobile device as you have loaded your Trades Wallet Self Service app.
When verifying your email address, Trades Wallet will send an email with the subject line: 'Email Address Verification' to the address specified on the account. This email contains a special 'verification' link that, when selected, will automatically log you into your Self Service profile using your new verified credentials.
Trades Wallet cannot verify credentials if accessing the 'Email Address Verification' email from an alternative device or desktop application.
I did not receive my 'Verification' email
In order to complete the verification process via the Self Service app, Trades Wallet will issue a special 'Verification' link, via email, to the address associated to the Trades Wallet profile.
If after a few moments you have still not received your email, please check your 'SPAM' folder.
If you have confirmed the address listed but still do not receive an email from Trades Wallet, please contact support@tradeswallet.com for further assistance.
NOTE: You must have access to your email client on the same mobile device as you have loaded your Trades Wallet Self Service app. For more information on how to 'Sign In' using your verified email address, click here.
My Email client is not set to use 'Chrome'
In order to complete the verification process via the Self Service app, Trades Wallet will issue a special 'Verification' link, via email, to the address associated to the Trades Wallet profile.
If your Email client is not set to use 'Chrome' as your default web browser, you can follow the steps below to open the 'link' in Chrome.
- Navigate to the Email client you have associated to your Trades Wallet Profile and locate the email from Trades Wallet with the subject: 'Automatic Sign In'.
- Within the Email you will be provided with a link (and a 'Sign In' button) you can use to automatically be signed into your Trades Wallet profile:
- To open the link in your 'Chrome' browser, simply tap and HOLD the 'link' provided:
- You will be presented with some navigation options. Select the 'Copy URL' option:
- Navigate back to your 'Chrome' browser and 'paste' the Trades Wallet link into the URL window.
How do I set 'Chrome' as my default web browser (Android)
- On your Android device, open 'Settings'
- Tap 'Apps & notifications'
- Scroll to the bottom of the page, tap 'Advanced'
- Tap 'Default apps'
- Tap 'Browser App'
- Select 'Chrome'
Do I still require my QR Code?
Once you have 'Signed In' to the Trades Wallet Self Service app you will remained signed in until you choose to 'Sign Out', regardless of whether you have associated a 'verified' email to your profile or not.
Once signed out, a Wallet holder will require his/her personalized 'QR Code' to regain access to the profile once again. The 'Verified Email Address' acts as a 'second factor authentication' to corroborate that the QR Code scanned is associated with the Wallet in question, ensuring that you and only you, can access your Trades Wallet profile.
For more information on 'Signing In' via your verified email address, click here.
How do I update the email address associated to my profile?
One your email address has been 'verified' via the Self Service app, changes or updates to this address can only be made via the 'Settings' tab of your Self Service profile. An admin will not be permitted to make any changes to your Email address via the Web Admin Portal.
For more information about updating your Email Address, click here.
I no longer have access to the Email Address associated to my profile
With a 'Verified' Email Address established, you will be prompted to confirm your identity via Email during the 'Sign In' process. This verification will ensure that you, and only you, are able to view the contents of your Trades Wallet from the Self Service app.
If you no longer have access to the email client associated with the email address you have listed within your Trades Wallet profile you will be unable to complete the 'verification' process, resulting in NO access to your profile.
Once an email address has been verified via the Self Service app, it can NO longer be modified by an administrator using the Web Admin Portal. As such, to reset your Email will require you to submit a support ticket to support@tradeswallet.com.
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