This document covers the following topics:
The Issue: Microsoft Safe Links
Currently, Wallet holders using Microsoft Outlook as their default email client may experience issues when attempting to 'Sign In' to the Self Service app using their 'verified' credentials.
This is as a result of Microsoft Office flagging emails from Trades Wallet as 'potential phishing attacks'.
When a Wallet holder selects the 'Sign In' link found within the 'Trades Wallet - Automatic Sign In' email, they won't be automatically 'Signed In' to the app. Instead, the Wallet holder will be re-directed to a window indicating "Something went wrong".
The Fix: Turn 'Advanced Security' Off temporarily
While this is a known issue that we hope Microsoft will address, the following is a workaround should a Wallet holder find themselves stuck in this state:
- Navigate to your Outlook client and select the 'Settings' option (Gear icon)
- Select the 'View all Outlook settings' link
- Select 'Premium' from the toolbar
- Next, you will want to temporarily turn off your 'Advanced Security' settings by selecting the toggle switch such that it turns grey and reads 'Off'.
- With the 'Advanced Security' settings disabled ('OFF'), you can go ahead and launch you Trades Wallet Self Service app again.
Scan your 'QR Code', which will result in a NEW 'verification' link to be sent via email. Once you have received the new 'Trades Wallet - Automatic Sign In', you can restore the 'Advanced Security' settings within your Email client.
For more information about 'Signing In' to the Self Service app using your 'verified' credentials, click HERE.
- To restore the 'Advanced Security' settings, simply return to the 'Settings' section and select the toggle switch such that it turns (blue) and reads 'ON'.