This document covers the following topics:

• Issue with Samsung Galaxy S10 Series phones
• Disable 'Push Notifications'

Samsung Galaxy S10 Series

Wallet holders using a Samsung Galaxy S10 series phone may experience a "Something went wrong" error when attempting to 'Sign In' to the mobile Trades Wallet Self Service app. 

We believe this issue is restricted to Wallet holders using a Samsung Galaxy S10 series devices and have have logged "bugs" as appropriate with both Chromium and Samsung.

In the interim, we have a solution for users as detailed below.

Disable 'Push Notifications'

As a 'workaround', Wallet holders using a Samsung Galaxy S10 series device to log into their Self Service app to view their Trades Wallet profile can simply disable their 'notification' settings from the app itself: 

1. From the Chrome browser on your phone, select the 'Settings' option (three dots upper right). Select the 'Settings' option.
   
   
   
   
2. Select the option for 'Site Settings' 
   
   
   
   
3. Select 'Notifications'
   
   
   
   
4. You should note that 'https://www.tradeswallet.com' is 'Allowed'. We're going to disable this feature. Select 'Trades Wallet' from the listing provided. 
   
   
   
   
5. Again, select the option for 'Notifications'. 
   
   
   
   Here you should note the notification settings previously established for the app
   
   
   
   
6. Select the 'Show notifications' toggle such that it turns OFF, inherently blocking notifications from Trades Wallet to your device.