This document covers the following topics:

• What is 'Screen Overlay Detected' Error?
• Turn OFF display overlays on your Android device

'Screen Overlay Detected' Error

If you are presented a 'Screen overlay detected' error (see example image below) when trying to log into your Trades Wallet Self Service app on your Android device, this is a result of a conflict between a running app and a newly installed app requesting permission to display info on multiple screens (e.g., messengers, alerts, battery status, etc.)

Turn OFF display overlays on your Android device

1. From a Home screen, navigate: Apps > Settings.
   
   NOTE: If you're unable to access settings, first place your device into Safe Mode.
   
   
2. Tap the Search icon  (at the top), then enter over other apps into the search field.
   
   
3. Tap one of the following:
   • Draw over other apps
   • Display over other apps
4. Tap any app on the list, then tap one of the following to turn off :
   • Allow display over other apps
   • Permit drawing over other apps
5. From a Home screen, relaunch the Trades Wallet Self Service app
   
   
6. If prompted, tap the available permissions (e.g., Permit Drawing over other apps, Contacts, etc.) to turn on or off.
   
   NOTE: Repeat steps (4-6) as needed to identify the app causing the error

You can view a short video on closing bubbles and overlays HERE.